1. INTRODUCTION
 

This website (hereinafter, “we,” “our,” “the Site”) is operated by ESTABANELL INNOVA S.L., with email lopd@estabanell.cat, VAT number A08016057, and registered office at C/ Rec, 26-28, Granollers (Barcelona).

This Privacy Policy describes how we collect, use, share, and protect your personal data when you visit the Site, request a demonstration of our digital product, or participate in surveys or feedback.

Such data will only be disclosed to those entities that are necessary to comply with the purposes described in this Policy.

We adopt the necessary measures to ensure the security, integrity, and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.

The User may, at any time, exercise their rights of access, objection, rectification, restriction of processing, portability, and erasure as recognized in the aforementioned Regulation (EU). The exercise of these rights may be carried out by the User via email to: lopd@estabanell.cat.
 

2. LEGAL BASIS AND PURPOSE OF PROCESSING
 

We receive, collect, and store the information that the User voluntarily provides through our website (full name, email address, phone number, opinions or comments), as well as certain technical data obtained automatically, such as IP address, browser type, page response times, visit duration, or interaction with the site, for which we may use analytics tools such as Google Analytics.

Personal data may be processed for the following purposes:

• Management of requests and inquiries: to attend to and respond to information requests or inquiries made by the User. These data will be retained until a response has been provided and, thereafter, for the legally established retention and limitation periods.

• Sending informative and commercial communications: to keep the User informed, including by electronic means, about products, services, and news related to our business. This processing is based on the express consent of the User, who may withdraw it at any time. Data will be retained until consent is withdrawn and, thereafter, for the legally established retention and limitation periods.

The User may object at any time to receiving commercial communications by sending an email to lopd@estabanell.cat and, additionally, may use the advertising opt-out systems available at the Spanish Data Protection Agency (www.aepd.es).

What do we use your information for?

• To contact you and schedule or carry out the product demonstration.

• To request and analyze your opinion about the product and improve it.

• To send you related communications (informative, follow-up, or marketing), always with your consent or when legally permitted.

• For internal analysis of Site usage and optimization of our services.
   

3. COLLECTION AND USE OF INFORMATION
 

Our site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to display our products and services. Your data may be stored through Wix.com’s data storage, databases, and general applications. Your data are stored on secure servers behind a firewall.

We collect this personal and non-personal information for the following purposes:

• To provide and operate the services.

• To offer our users customer support and continuous technical assistance.

• To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.

• To create aggregated statistical data and other aggregated or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.

• To comply with applicable laws and regulations.

It is not necessary to provide any personal data to browse the Site. The cases in which you do provide your personal data are as follows:

• Provided by the User: full name, email address, phone number, opinions, or comments.

• In addition, some data are automatically collected through the cookies present on the website, whenever you authorize us and as informed in our Cookies Policy, such as IP address, browser type, response times, visit duration, and interaction with the Site.

We will not disclose your data to third parties, except for those disclosures that are necessary to comply with legal obligations to which we are subject at any given time due to our activity, or those required by courts or competent administrative bodies when necessary for the handling of complaints, claims, or the defense of any liabilities that may arise from the maintained relationship.
 

4. COMMUNICATION WITH USERS
 

We may contact users of our website for various purposes related to the management of their account and the improvement of our services. These purposes include:

• Requesting feedback through surveys or questionnaires to improve our product.

• Sending updates about our company, services, or news.

• Contact necessary to enforce our User Agreement, applicable law, and any current agreement with you.

For these purposes, we may communicate by the following means: email, telephone, text messages (SMS), and postal mail.

Additionally, the sending of emails or SMS related to the management of demonstrations, news, or surveys will only be carried out when the User has given their explicit consent by checking the corresponding box.

At all times, the User will be informed about how their personal data will be used and will have the possibility to withdraw their consent or unsubscribe from such communications.
 

5. DATA SECURITY
 

We implement technical and organizational measures (such as SSL/TLS encryption, access controls, and internal protocols) to protect information. Only authorized personnel access the data under confidentiality obligations. All personal data collected are stored on servers located within the European Union.

In the event that it becomes necessary to carry out an international transfer of data, this will be carried out exclusively to third countries that have an adequacy decision or through EU standard contractual clauses, thus ensuring strict compliance with the security and privacy standards regulated by Regulation (EU) 2016/679 (GDPR).
 

6. USER RIGHTS

• Right to access, rectify, erase, and port their data, as well as to object to or restrict its processing.

• Right to withdraw consent at any time without retroactive effect.

• Right to lodge complaints with the data protection authority (in Spain: AEPD).

7. CHANGES TO THIS PRIVACY POLICY
 

We reserve the right to modify this privacy policy at any time; therefore, please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If we make substantial changes to this policy, we will notify you here so that you know what information we collect, how we use it, and under what circumstances, if applicable, we use or disclose it. We will publish the date of the last modification in this document.

We recommend that you review this page periodically. We will notify you of significant changes by email or by means of a notice on the site.

If you no longer want us to process your data, please contact us at lopd@estabanell.cat.
 

8. COOKIES POLICY
 

This Site uses cookies for its proper functioning and for usage analysis. You can consult detailed information in our [Cookies Policy], where it is described what cookies are, which ones we use, their purpose, and how to configure or reject them.
 

9. CONTACT INFORMATION
 

If you have questions or wish to exercise your rights, please contact us at:

• Email: lopd@estabanell.cat

• Address: C/ Rec, 26-28, Granollers (Barcelona).